For a start, thanks to Kevin for sending me his book - More Loyal Customers. It came as a pleasant surprise when he first wrote to me about sending me the book. I appreciate it definitely, it takes some effort to track back that I have left him comments and such. Shamefully, that’s not what I do most of the time.

I can’t exactly talk much about the book now, since I have not started reading it. I’m going to keep this short, so I can get on with the book. However, I scanned through the pages and I am delighted that Kevin avoided long stories and got straight to the points. It’s all the key service tips that matters at the end of the day.

Meanwhile, let me settle down and get going with the book. I would love to share this book with my friends thereafter. The other option is to get a copy from his site here.

Sorry Kevin, my lousy camera phone is not doing your book any justice.